We answer questions about an order, delivery or the product range via the form on this page. Please include your order number if your question concerns an ongoing order – that saves a follow-up.
What we often help with
- Where is my order? Once shipped, the tracking number is sent by email.
- Which variety is right for me? The differences between the Mini, Slim and Regular formats are explained under All Siberia Products.
- Chewing tobacco or tobacco-free nicotine pouch? The difference is explained under Chewing Tobacco Legality in Germany.
- Wholesale and resale: see Siberia Snus B2B & Wholesale.
Orders are shipped from Germany. Sales are restricted to adults aged 18 and over, and age is verified at purchase.